There are a number of common activities that need to be done well by all businesses in order to be successful. Using our global expertise, we can provide the right level of support that allows your business to harmonise operations, manage the time demand peaks in specific areas, reduce both your risk levels and costs plus allow you and your team to focus on delivering the highest quality outcomes.
Getting the planning and delivery of your staffing requirements right is an essential part of enhancing your organisation’s delivery. IPSEM Squared can you help you define, plan and delivery for each stage of the staffing lifecycle to minimise costs and turnover while ensuring you provide the optimal level of service.
A working operational and staffing model was required to ensure the agency could deliver more effectively and efficiently across its business. They needed a new operational and staffing model which could be rolled out across multiple countries. They wanted to very quickly understand how it could be achieved, the risks involved and what opportunities it would create along with the staffing model required to deliver it plus the cost to implement.
A series of workshops were held to determine service levels and the organisations operational parameters. The findings were used to develop and inform the new operating model, identifying staffing needs and profiles, along with understanding the cost implications of delivering this new business model.
The new model was received well and has been successfully implemented. It provided an excellent quality of service which has been recognised by the sport’s governing body. The model has proved to be flexible and workable, being able to meet the ever-changing demands of the business's operations during a global pandemic. Its efficiency has also driven down overall operational costs and has provided greater flexibility for planning for future events.